Managing service tickets is no more a headache! Implement a feature-rich ticket management software backed by AI

Streamline how you handle customer tickets — track and prioritize necessary tickets the moment it lands your inbox.

Intelligent Suggestion backed by AI

The AI engine automates routine tasks or responses to FAQs, allowing faster service delivery by developing predetermined response templates and workflow automation.

Less Manual Sorting

Save incoming inquiries from numerous channels in a single repository and initiate case management operations in minutes by eliminating manual ticket sorting.

Faster Case Resolution

Enables an effective communication process that assists the customer service team to communicate from a central location, resulting in fast ticket resolution.

OMNICHANNEL INBOX

One-stop solution to multichannel messages which gives a comprehensive view of all incoming messages in a single mailbox.

TICKET MANAGEMENT

Service Agents can review AI-captured data and activate the successive actions in the system with a single click.

AI-BASED ROUTING

The system auto-assigns cases to the right agent at the right time, based on smart automation rules.

Salient Features of a Service Ticketing Tool

Intelligent Ticketing Tools in customer support is a game-changer for service agent productivity. It simplifies the way contact centers add and process help desk tickets using human and machine learning. With a robust service ticket management tool, you can route, escalate, or close any cases. The solution is embedded with smart automation, AI engine, case management mechanism, followed by detailed reports and analytics.

The Role of AI in Service Ticket Management

The AI engine works in the backend to segment tickets, assign them to the agents, and calculate turnaround time and reassignment count.

The solution learns previous ticket assignment trends and uses that data to predict group assignments for a new ticket.
It recognizes crucial consumer data and behavior with each interaction.
Customer issues are identified in real-time, resulting in meaningful case resolution.
It also overtakes manual sorting by routing specific tickets to appropriate agents.

Service Ticket Management

Enables you to automate repetitive processes so your service team can focus on more complex tasks. The system lets you set up simple automation rules as a reminder to follow up.

Tickets are usually used to document a specific customer issue, assess its current progress, and provide other pertinent information. End-users typically create these tickets when they run into an issue or need to make a formal inquiry.

These tickets are classified, prioritized, and assigned to specialized service agents by AI engines. The best aspect is that the technology allows businesses to effectively manage and streamline customer service issues through intelligent automation.